Customer Testimonials About Our Colorado Auto Group
In addition to writing a review, I ran an AI search to see if others were having the same terrible experience I was. Surprise surprise...... I asked what the common complaints were:
1) Poor service department experience: Customers have reported issues with the service department, describing them as dishonest and failing to follow through on promises.
2) Lack of timely assistance: A recent review mentioned that when a customer's 2024 Jeep Wrangler had power steering issues, the dealership couldn't look at it until a month later and refused to cover towing costs.
3) Unfair treatment of non-local customers: One customer reported that ... Read More 
DealerRater - Feb 10, 2025
On October 7th my wife’s 2024 Jeep Wrangler, with 4300 miles on it had the power steering stop working, with a dash warning that there was a transmission issue. We called the Faricy Boys in Salida to see about getting it taken care of. We were informed that since we did not purchase an extended warranty, towing would not be covered, and they could not look at it until November, unless something opened up sooner. I asked for the contact information of the Regional Jeep Representative, but was told that “someone” would call me back. While we were making arrangements with ... Read More DealerRater - Oct 9, 2024
Service is a bunch of liars will tell you anything you want to hear and not follow through with any of it.
I've have been after a new Maverick for awhile now. Because of their popularity, that alone was a challenge. Market issues, allocations and parts shortages made the hunt more difficult. Despite those frustrations Jasmine Witmer-Bryon went beyond my expectations, and was able to substitute an almost identical truck for the one I'd ordered and was delayed in production due to parts shortages. I appreciate her working with me very much! Mark Milligan in financing was friendly and knowledgeable, and explains extended warranty benefits, etc. thoroughly without pushing additional purchases. A shout out for that. I'm glad I ... Read More DealerRater - Nov 7, 2023
Terrible experience with the service department I hope no one uses them and goes through that.
Leo in sales and Mark in finance were wonderful with our purchase of a used vehicle. Actually made it a fun and pleasant experience. Leo had exceptional knowledge of the used vehicle which was very helpful. Both Leo and Mark were very friendly and courteous.
KC, Matt and Mark exceeded my expectations… thank you Town and Country Salida, it was a great experience!
I cannot help but share the great experience I had with Town & Country purchasing a new 2021 Ram 2500 Big Horn. I live approximately 2.5 hours away from this dealership, but they had the model vehicle I was looking for. I got connected with Harley right away to work through pricing on the truck. I didn't want to drive all of the way down there just to find that we couldn't come to an agreement. Harley was great at keeping me in the loop on the status of the truck and finalizing a deal. I asked if they could prep ... Read More DealerRater - May 17, 2021
Good experience. KC was al the things you would like a salesman to be -- courteous, knowledgeable and helpful. I don't write 25 word reviews.
The easiest auto purchase i have ever made. Not only did they give me a good deal on my new truck but they did not try to low ball me on my trade in. On top of all that they delivered my new truck to my house and all the paperwork was signed at home. Jasmine thank you for a great experience.
Bought NEW 2020 Ford Expedition. Great communication from start to finish from all there and even follow ups! Hats off! Better than our LOCAL dealers!
Jasmine provides excellent, knowledgeable sales. She is amazing, and easy to work with. This team does a great job from start to out the door, Jasmine made time to answer all of my questions. She is informative, and patient, best decision to shop with her, no pressure sales. I recomend, if you are looking for a car sales person to work with, call her.
Excellent service, courteous and efficient. Everyone seems happy and very informative. From start to finish employees work with you at your own rate. No pressure whatsoever!
We were only going to look. But, we came home with a beautiful car! We've shopped here many times, we won't go anywhere else! Ever! KC and Clerissa made the sale very easy, and so friendly!
Brian knew or was able to get answers to all our questions, and the entire team at Town and Country made the buying experience comfortable and efficient. Impressive organization!
John P. was extremely helpful, knowledgeable of all products and very patient as we made our decision about the jeep to purchase. Not a Buick
Sarah Shoptaw was on top of it !!!! Right out of the gate , before we even got in the door ~ she was there asking the key questions to keep our interest on wanting to know more . We went there just to look and see what their inventory was like knowing that we could walk away at any minute,,, however ~ a couple hours later , we drove out of there with two brand new vehicles!!!!! Mark Milligan the Finance Manager made it so easy as well, which made the experience that much more comfortable !!!! AND ,, can't forget to shout out to Mr. ... Read More DealerRater - Dec 20, 2019
Very good group of people. Ron & Eric is very knowledgeable and a great group of people to work with they made buying our new (used) ram truck a real pleasure thank you
Fantastic experience as a first time car buyer - KC & Team made it simple and got me the truck I wanted! After purchasing another vehicle from a different dealer just a few months prior and having it break down the first day, I was extremely nervous to purchase another vehicle. KC was very patient and listened to my concerns. I left the dealership happy with a great deal on a great truck!
Leigh Van Straten is a friendly, courteous and helpful sales associate. She explained all the workings of the Jeep Renegade I was purchasing and even took the time to plug my phone into the vehicle's Uconnect system for me. The paperwork took up a lot of time, but all in all I was extremely impressed with the friendly people at Town & Country. I would highly recommend you to anyone wanting to purchase a vehicle.
"Vehicle brand purchased or considered" doesn't allow me to click on Jeep, only Buick or Chevrolet. That needs to be updated. ... Read More DealerRater - May 30, 2019
I wanted a specific Chevy truck which they didn't have in stock. Lou couldn't find one anywhere so he helped me order it through GMC. To make a long story short, GMC didn't come through with the order, so Lou kept searching until he found what I wanted in New Mexico. Lou made a trade with the dealer in NM and after a lot of legwork on his part he delivered exactly what I wanted. Bravo and much thanks to Lou and the whole team! Lou, KC and Mark all provided me and my wife with outstanding ... Read More DealerRater - Apr 17, 2019
Just bought my second vehicle from this dealership. Thanks to KC and Lou and the rest of the staff for a pleasant no pressure experience. Very happy with my new truck.
I have done business with Town and Country for many years and have always experienced exceptional service!! I would highly recommend Ron Taylor to everyone.
I bought a vehicle from these guys a few days ago and I had a wonderful experience. Quintin was my dealer and he did a great job. The whole team really took the drama out of car buying which I really appreciated. Highly recommend.
Living in a small town can sometimes be problematic when making large purchases. Thankfully, Town and Country had exactly what I was looking for and was great to work with.
Went to Town and Country to buy a new vehicle and had a great experience for the second time. They are very friendly and easy to deal with. The pricing on their vehicles is great also. Fast purchasing of our new vehicle, only took like 2 hours to test drive, get purchasing price and then the paper work signed for the deal. They cleaned it inside and out. I would recommend Town and Country to any one looking to buy a vehicle.
Kasey,Mark and Lou all took the time to listen to my issues and show me how the new SUV worked and let me take it for a test drive.Kasey allowed me to video how the new technology has changed the automotive industry. He personally allowed me to video all the new vehicle features and how to use them. Just an outstanding job. Thank you all for tour time You folks are the best.
Great service, hassle free and everyone is happy to be there. Questions were answered quickly and time spent from negotiating to paperwork to getting our new keys was fast!
We had such a wonderful experience dealing with town and country. Hartley was an excellent sales person and we would go back again! I highly recommend going here to purchase a new or used car!
Everybody we came into contact cared enough to help,us. It is our second purchase. Dave was new and stepped right up and made us feel comfortable enough to stay for the process, he will be a great asset to the dealership.
David is new with the Salida Town & Country Sales team and he was very knowledgeable, friendly and helpful. He went above and beyond all other sales personnel that I have ever experienced when buying a car. He was personable and made the transition easier from a vehicle that I loved and wasn't ready to part with into a vehicle that I now love. Thank you for the follow-up call David!!! You are exceptional!
Corey made the paperwork process go quickly and smoothly, explained all the details and was friendly. I have never been through that process so quickly!
... Read More DealerRater - Nov 6, 2018
Great staff. Experienced, knowledgeable and extremely helpful - from service personnel to sales staff, finance and title individuals and management. Our third purchase with absolutely great experience.
My husband & I have worked with Pete for the past twenty years. Whenever it's time to purchase a vehicle, we contact him & he finds us exactly what we're looking for & most of the time recommends things that we didn't know were available to us. This time, we also worked with KC Tiegs- he was very helpful professional, and informative. Yes, we ended up paying a bit more than some of the dealerships in the city were charging for comparables; however, working with our local dealership has never let us down and we feel it'... Read More DealerRater - Oct 25, 2018
Eric Murdoch made our purchase easy. Eric provided us his best price and the price was very good. Eric facilitated a quick and easy purchase and orientation to the new vehicle. Bob Morasko PS: We purchased a Ford Expedition, the vehicle brand tab below made me choose between Cheverolet or Buick only.
Traded in my vehicle for a used SUV. The whole process was quick, under an hour. KC my salesman made sure I was well taken care of.
This is going to be a long one...
I am a consulting forester from East Texas and was in the area last July performing inventory and analysis data collections in the National Forests surrounding Salida, Co. I usually refrain from having my vehicle serviced by any dealership due to the price, but was left with very few options as I was so far from home and just wanted the truck repaired correctly and quickly (looking back now, 0 out of 2 of those criteria were met). My breakdown happened on July 4th of all days, so I was very understanding that they ... Read More DealerRater - Jun 21, 2018