Customer Testimonials About Our Colorado Auto Group
The service I received has been great every time I've been in. Highly recommended
Kris ,Mr Tony Wer very helpful, happy n glad I have been there great dealer
Got me in on time, completed service to my satisfaction and provided a detailed invoice. Great job!
All of the staff were very polite, professional and service was done in a timely manner
I had a major repair completed at Faricy Automotive (camshaft phasers replaced) for a 2019 F150 with 91K miles. They estimated a 2.5 day job & it only took 1.5. The service rep Patty did an excellent job keeping me up to date on the progress! I also was able to talk with the mechanic to get even more information about the repair. My truck runs like it’s brand new again!! I am so pleased with the work completed and would recommend Fraicy 100% for any maintenance one might need for their car or truck!
Very nice people and very friendly! Easy to talk to! And the service was great and are helping to get some things needed looked over !:)
Everyone was very polite and helpful. They told us to plan on 2 hours and the completed the work and had us out in 1 hour. I would definitely continue buying our vehicles from Faricy Automotive.
Kind and helpful people. Serviced my Dodge Ram 2500 and so far no problems or issues. Had an oil change and a CCV filter change. They also rotated my tires for an affordable price all the way around.
Great service and I feel pampered and taken care of at Faircy!!! Thank you TEAM for delivering the above and beyond
Nice staff More timely service is much appreciated. I really liked the delivery service so I didn’t have to wait around at the dealership. 🦖
My husband and I have purchased 2 vehicles at this dealership, including 1 with a trade-in. Our original motivation was to Support our Local Businesses after moving full-time into the area ~ however, we found ourselves Very Happy that first time such that we returned when we found ourselves looking again a short while later. Servicing Directly with a Dealership certainly has its Challenge$, HOWEVER! When Service Advisors welcome me in, communicate clearly along the process and are upfront, honest and respectful throughout ➡️ I am a Very Happy and Loyal Customer. Over the past few years since that initial experience, ownership has changed ... Read More 
DealerRater - Nov 12, 2026
Friendly customer service with easy scheduling and prompt service. The service manager was knowledgeable and kept me informed all along the service process Thank you
Had engine light checked. Couldn't fix got $266.00 for everything else. Not happy.
The service was excellent. Every person I talked to was super nice and very informative. I had extensive work done to my truck, motor replacement, rear end etc. And they took care of everything that had to do with my extended warranty and the work they did was absolutely perfect
People at the counter are very friendly. Communication was easy and timely. Great job thanks.
The tire sale was wonderful and so was the installation. The counter employees were courteous and helpful. They made sure we knew about the recall.
Went in with noise coming from driver’s side front wheel area. Rachel was awesome and the issue was diagnosed and submitted under warranty. Turned out to be entire front differential. Repair was made sooner than anticipated. Great service and communication by Rachel. Very pleased with professionalism and service! Highly recommend.
The truck is a good vehicle, competively priced. The sales staff is friendly and professional and took the time to address our questions. Our main complaint is that the vehicle listing on Cargurus listed many options that the truck did not have such as a tri-fold tonneau cover and receiver hitch. When we brought this up to the sales staff they stated that they use generic AI descriptions when listing the vehicle and could not do anything about the tonneau cover. Regarding the receiver hitch they agreed to cover the cost but we have to cover the labor . We were ... Read More DealerRater - Nov 7, 2026
Rachel Harris, intake Tech, was extremely helpful and had a knowledgable ability to register the issues with our Ranger Raptor. We had dropped off the vehicle the night before. Even though the appointment time was 9:30am the next day, all Recall items were done before that time.
Required services were handled promptly and efficiently. Our service rep was courteous and kept us abreast of the status of the work.
The Faricy Automotive location in Salida CO was very helpful, and professional preforming the oil change for my 2019 Ford F150 Limited. Anthony was very helpful, and it was nice to see the friendly female service advisers in the Service Department. Melissa(I hope I have the name correct) was very helpful to check me in.
Incredibly helpful, easy to work with, and they both drove to me to get the paperwork signed and delivered the car, which was hyper convenient for my life
Super friendly and honest service, and they always try to get me in fast when I need it!
They were able to get my truck in within a couple of days and had it fixed. They said it would be ready Friday afternoon and I received a text message on Thursday saying it was finished. Under promise and over deliver
Faricy has excellent customer service. They seem to remember me and my car’s history.
Excellent customer service. Kept process very simple and quick. Did not try to pressure me to buy a ton of things I did not want.
Really appreciated the way things went with my Truck repair. We managed to get out of the back woods 4×4 road we were on, stuck in 4 Low, got it to Faricy on a flat bed and they did the rest. SO FAR SO GOOD! I made back home here in Aurora just fine. Rachel and her service team got things completed and I'm happy to say I really appreciated the process of making it happen. It's was also awesome that she was able to get my Warranty company to finance the repairs without any delays or hiccups. Thank you ... Read More DealerRater - Nov 1, 2026
Did a great job for me in a timely manner. Relieved to have this long outstanding recall taken care of. Thank you all very much
Anthony was absolutely wonderful to work with! He was kind, thoughtful, knowledgeable, and extremely friendly throughout my visit. I especially appreciated the time he took to research the issue with my lights and thoroughly explain the concern with one of my tires. He went above and beyond to make sure I understood everything and felt comfortable with then information provided. His professionalism, patience, and excellent customer service truly stood out. Thank you for such a positive experience😊
Always kind and respectful and very knowledgeable of car repair services. Unfortunately we had to wait for parts, but that can’t be helped sometimes.
Lack of factual communication, at the beginning, was our biggest issue. We switch our service rep and things seemed totally fine after that. However, when we got our Van back, the air recycler knob would turn air off when switch to on, and on when switched to off. It wasn’t doing that when we brought it in to have our power steering replaced. We were thankful for Patti Blue, our service rep.
Service was much better than with some previous visits, especially the time before this one. Anthony, my service writer, was very good, helpful, kept me posted on progress, and the service was completed in a timely manner.
The service department is as great as the sales team were when I purchased my van here.
Ivan was awesome, and we reached agreement smoothly and easily. However, it took HOURS after we had reached agreement to get me out the door, and that felt like an unnecessary office disorder to me. That’s on the dealership, not the salesman.
The agent was friendly. Shared recommendations with me before proceeding. I will be ordering tires in November based on her suggestions
Whilst I am pleased with the service I received, I’m not so impressed with the prices charged for the replacement parts.
KC was very knowledgeable about the car. He spoke with language that I could understand . And gave us a great deal.
Service department was very good with a long involved repair, excellent communication via text message
I highly recommend Faricy Automotive. I was very satisfied with the entire experience from start to finish. It was a great truck buying experience without question!
Faricy Automotive is a great place to buy a car. Fair and friendly staff. K C Tiegs is great
The staff members were very accommodating in finding the truck we were looking for at the price range we were comfortable with. Ivan and his shadow stayed with us on the entire purchase. Very helpful gentleman. Thanks
They have an excellent service department to diagnose or work on you car or truck.
Very easy to work with. Didn't waste time with pricing games. Tiegs was friendly and helpful.
Took care of my vehicle without an appointment. Was finished with it in a timely manner.
Friendly staff and good experience! I’ve bought 3 cars there now so I’m quite fond of the place!
Good people and good service! Have always been fair and friendly! Pleased with their service all around!
Got stranded on a road trip due to mechanical failure, they were able to get me in next business day and have repaired next day. Good service.
Good service and recommendations. Never any pressure. Wait time was good Pleasant environment. Glad we chose Faricy
Every time I bring my car in it gets done fast. Everyone there is very friendly and professional.
All aspects were carried out well. Problem was covered under warranty and they honored that.
I worked with a handful of wonderful people at Faircy to get into a car ready for the winter weather. Through some indecision, Cole did a great job answering all of my questions. The whole process was the least painful dealership experience of my life and the paperwork took half of the time it has taken in all of my other purchases. When it comes to friendly, helpful staff you can’t beat Faircy Automotive in Salida. Thank you and job well done.
The service department took care of my warranty work in a timely manner and kept me informed.
My service was bone asI requested. The service people were very helpful and seemed to make the process easy. I will use them again for my future service requirements
I made a mistake on the date I booked my oil change but Brent was still able to get me in and out within 1.5 hours which was great.
Faricy Motors did a good job. The work was completed on schedule as promised. Car was parked ready for departure when we arrived to pick it up.
Second time using this dealership since I relocated to this part of the state. The best communication I've had in all my decades of dealing with dealerships and local autoshops. The process for self-scheduling via the web, as well as the ability to get text updates while I'm on back-to-back calls at work, make this so much easier to deal with, rather than playing phone tag every few hours. The ability to review prices, mechanic notes, and running bill online before I get there is also very helpful. Great customer service and communication all around.
Patty cakes is amazing in the service center! She also is very helpful thank you service team
People at front desk not very friendly. $250 for a diesel oil change seemed high
Great service I usually use faricy boys in canon city but this is closer they had just what I wanted and were fast and friendly
My experience buying a car at this dealership was amazing. Our salesperson, Kati was so kind and had all the information organized and ready to go. Tony worked through the money part of the purchase with much consideration for our needs as well as the basic requirements for purchasing a new vehicle.
The service was fast and efficient. Overall, it was an average experience. Nothing particularly bad, but nothing that really stood out either.
Everyone on the team that worked with me went out of their way to help me. Anna in the service department remained very professional even when I was trying not to have a meltdown after I got the news my old truck had died. Kelly in finances went out of her way to make sure I was secure and got the vehicle I wanted and that I was in a financially practical position. Tony went out of his way to make sure I got the best warranty and service package I could get. And a huge shout out to Todd ... Read More DealerRater - Oct 10, 2026
Dealer good. Service good. Tech good. Car clean, oil clean. Tires rotated. Is very nice
I just love to get my truck worked on there. They always seem to work me in every time I go there. The last time I left my truck there I was told It would take a week to get the parts in and installed. They called me two days late and said it was ready for pick up.
I had a very positive service appt. Washed my car and completed service in a timely manner. I also received promised discount.
Great service, dealer was 100% in communication with me and explained what service was being done!
KC Tiegs went above and beyond to make my purchase experience great! Jasmine finished out the paperwork in a fantastic manner. Great experience!
Anthony always takes good care of me. He goes above and beyond for me. I know he values me as a customer. He is the BEST!
⭐☆☆☆☆
If your preferred diagnostic procedure is “replace expensive parts until the problem eventually goes away,” Faricy Chevrolet in Salida may be exactly the shop you’re looking for.
My truck, Big Red, started having transmission issues just as I came out of the mountains from a hunting trip, so I had it towed to Faricy. Initially, things looked promising. Rachel, the service writer, was prompt, communicative, and informative.
Unfortunately, that was the high-water mark.
From there, the diagnostic process seemed to consist largely of plugging in a scanner, seeing a code, and immediately suggesting parts, while still charging me an ... Read More DealerRater - Oct 6, 2026
The dealership would not compensate me for travel to fix recalls I asked them to comp me my oil change but they refused they gave me the Ford main number andI called them and they also refused. The part to fix the recall was not in stock so I need to return again for more work travel to the closest dealership is 70 miles each way that 140 round trip and a day wasted !! BOO FORD 👎
I use Faricy for service and maintenance on my Ford Escape. They have been professional, friendly and kept me on the cc road.
I would recommend to other people as they did a great job. The delivery servce was an added bonus.
Always on time service and the techs are extremely competent in all aspects of their job. Great customer service
Sales men was great will continue to do business. Tony was awesome explained everything clearly and was able to help us out. Dealership is a 10/10 thank you for everything. They do care about customers and are super nice!
Very nice response to an unexpected problem - battery failure. 2020 Escape with inaccessible battery location. Were able to work us into their busy schedule and get us turned around in a reasonable timeframe.
Due to an unexpected road incident with my car, i had to find a place to assist me and I'm so glad i was directed to Faricy. Anthony the Service Advisor was so helpful and accommodating during a stressful time. He went out of his way to help me and my friends who were stranded. It was a better day because of him. You're lucky to have him represent your business. Thankful for him and his great customer service
Anthony was wonderful. He helped me get my oil change in multi inspection in a timely manner. Very easy to work with.
Checking in with Patty was seamless while Rachel kept me informed and advised continuously throughout the process.
They completed what I took it in for.so that’s satisfactory to me.its my only local dealer and they do a good job
Very nice and prompt. Got me checked in diagnosed at a very reasonable time especially being out of town
I’ve always had great experiences with Faircy Automotive. Anthony in the service department is always great at keeping me in the loop when my truck is in for repairs.
It took me 4 days to get someone on the phone in service, it cost $229.99 of labor to install a new sun visor that is heals in place with 2 screws (the visor was another $358.99) and as I was leaving I was told to not worry about any vibration it was just mud on the inside of the wheels - we could NOT drive the speed limit all the way home to Gunnison.
Ripped off charged for something I had nothing to do with full coverage brand new truck did not cover it
The Service Department team is friendly and knowledgeable. Anthony is a rock star! The team of mechanics take excellent care of my car.
Great service and friendly staff. Completed a recall and multipoint vehicle inspection. I was given a printout with 4 items that needed attention. The printout explained what items needed to be repaired plus the costs associated with each item. I was very appreciative of that!
K.C. was great! We have purchased vehicles with him before, and we appreciate his knowledge and professionalism. Everyone at the dealership was courteous and nice to us. We appreciated all of you!
Very caring of your needs on your vehicle. Eric is the Best. Always stays in contact with you how repairs are going.
The staff at the dealership made everything easy. After explaining to the sales person what I was looking for they brought me to the correct car and I am so happy and pleased with what I have. The financial agent was wonderful to work with and set up everything for me, including and suggesting great suggestions that unable to me to get a good package total deal I am so very happy with my car. Thank you again. Love you guys.
Great place to buy from, Tony is awesome, helped as much as he could with the deal and purchase of my truck.
Berry good appointment berry quit and nice people will go back for more service I give them A.p
Had a good salesman that could work with him.great team to work with Thanks
Very helpful with all questions and questions and good everyone real nice and good again
At my last service U did not top off my coolant reservoir nor advise me about the tread wear of my tires.
The service i received was friendly and competent. I wish I had more negotiating power, but over all it was a fair and reasonable deal.
I'm wondering if I still on warranty with my fuel pump if I can have them look at it again on Monday.
I'm wondering if I still on warranty with my fuel pump if I can have them look at it again on Monday.
I had fix fuel pump I wonder if I'm still on warranty, I may need to have them look at It again.
Anthony was very helpful, and went out of his way to make a difficult repair happen under warranty. Everyone was pleasant, reassuring, & seemed to care about our dilemma.
Thank you to Anthony and technician that serviced our truck.and took care of issue
Patty always takes good care of me and my vehicle. I have had my maintenance done at Faricy since I bought my truck from them in 2022.